terms and conditions

TERMS AND CONDITIONS

Please read carefully before making a purchase with Sco & Co. online store. By Placing an order through Sco & Co. online store you are agreeing to the terms and conditions set out under “Terms and Conditions” that are in accordance with the ACCC Guidelines.

Sco & Co. is an Australian owned and operated business.

You can contact us via hello@scoandco.com.au

GENERAL SHIPPING TERMS

We are a small business. Sco & Co. will post your parcel via a trackable delivery service such as Australia Post, your tracking number will be provided via email to the email address you provided at the checkout.


Sco & Co. will do it’s best to post your parcel within 2-4 business days (excluding shipping times) via the postage service selected at the checkout, this timeframe is an estimation only. Delivery time frames provided by delivery services are an estimation only and Sco & Co. will not be held accountable for delivery service delays. Sco & Co. will not accept cancellations due to delivery service delays.

We currently ship to Australia and New Zealand.

RETURNS AND EXCHANGES

Please choose your items carefully as we can only offer returns and exchanges on items for change of mind and sold at full price if you make contact and return your items within 7 days of receiving your order AND so long as the item is in its original condition and packaging, undamaged, unused, unworn, unwashed and unaltered.

Please note: for any returns you must make contact AND return your item within 7 days of receiving your order. 

Please note, return postage costs for change of mind items are at your own expense and you will receive an exchange of your choice to the value of your return item/s excluding shipping costs. You can arrange this with us via email. Please include in your email your full name, order number, and item you are wishing to return. Once we have accepted your return, we will provide our return shipping address. We recommend you pay for postage tracking as we do not accept responsibility for any parcel lots during transit. Please include a note inside the parcel with the same information provided to us via email. Once we receive your returned items, and the item/s are assessed to be in new/unused condition we will contact you via email and issue you your exchange.

Unfortunately, we do not accept returns or exchanges on sale items unless they are deemed faulty.

For hygiene reasons, we do not accept returns or exchanges on any jewellery, skincare or wellness items unless deemed faulty beyond repair. 

We apologise if an item arrives damaged, please contact us via email to organise a replacement, credit or refund.

Shipping costs are non-refundable.

Please note: a $10 fee will be deducted for returns and exchanges due to change of mind to cover handling expenses and processing fees. 


LOST PARCELS

If your item is lost/missing/stolen, Sco & Co. cannot be held responsible for any delivery services and you must contact that service directly. If your item is undelivered due to incorrect postage information, Sco & Co. cannot be held responsible for any delivery services and you must contact that service directly.

CORONAVIRUS UPDATE

Postal and courier services are experiencing huge delays due to Covid. Shipping times MAY be delayed and longer than stated on our website. Please order early to avoid disappointment, we are unable to predict exact timeframes and delays due to the global situation changing daily.


Thank you for your support and understanding.