terms and conditions

TERMS AND CONDITIONS

By Placing an order through Sco & Co. online store you are agreeing to the terms and conditions set out under “Terms and Conditions”.

Sco & Co. is an Australian owned and operated business.

You can contact us via hello@scoandco.com.au

GENERAL SHIPPING TERMS

We are a small business. Sco & Co. will post your parcel via a trackable delivery service such as Australia Post, your tracking number will be provided via email to the email address you provided at the checkout.

Sco & Co. will do it’s best to post your parcel within 2-4 business days (excluding shipping times) via the postage service selected at the checkout, this timeframe is an estimation only. Delivery time frames provided by delivery services are an estimation only and Sco & Co. will not be held accountable for delivery service delays. Sco & Co. will not accept cancellations due to delivery service delays.

We currently ship to Australia and New Zealand.

RETURNS AND EXCHANGES

Please choose your items carefully as we are unable to offer refunds on items due to change of mind. We want you to LOVE your order, so we can offer an exchange or online credit for all change of mind purchases so long as the item is returned within 14 days of purchase in its original condition and packaging, undamaged, unused and unaltered.

Please note, return postage costs for change of mind items are at your own expense and you will receive an exchange or online credit to the value of your purchase excluding shipping costs. You can arrange this with us via email. Please include in your email your full name, order number, and item you are wishing to return. Once we have accepted your return, we will provide our return shipping address. We recommend you pay for postage tracking as we do not accept responsibility for any parcel lots during transit. Please include a note inside the parcel with the same information provided to us via email. Once we receive your returned items, in new/unused condition we will contact you via email and issue you your exchange or online credit.

Unfortunately, we do not accept returns or exchanges on sale items unless they are deemed faulty. For hygiene reasons, we do not accept returns or exchanges on earrings.

We apologise if an item arrives damaged, please contact us via email to organise a replacement, credit or refund.

Shipping costs are non-refundable.

LOST PARCELS

If your item is lost/missing/stolen, Sco & Co. cannot be held responsible for any delivery services and you must contact that service directly. If your item is undelivered due to incorrect postage information, Sco & Co. cannot be held responsible for any delivery services and you must contact that service directly.

CORONAVIRUS UPDATE

Postal and courier services are experiencing huge delays due to Covid. Shipping times MAY be delayed and longer than stated on our website. Please order early to avoid disappointment, we are unable to predict exact timeframes and delays due to the global situation changing daily.


Thank you for your support and understanding.